We ask that you bring some basic information and items to every appointment:
- A Valid ID.
- All up to date insurance information (please bring cards from each of your providers if possible).
- A list of all current medications. This should include frequency and dose as well as any vitamins or herbal supplements you are taking.
- An accepted method of payment to cover your copay (for your convenience we accept Visa, American Express and MasterCard as well as cash or checks).
- Arrive 15 minutes before your scheduled appointment (30 minutes for procedures) so we can maximize your time with your provider.
- You will receive a text or email a few days prior to your appointment allowing you to check-in online and complete health history information. Please try to do this online ahead of your appointment. If you are unable to complete this information ahead of the appointment, please arrive an extra 5-10 minutes early to complete the interview in our office.
If you are having a procedure and would like some more information please visit our procedures page: Procedures
If you need more information on the preparation steps for your procedure please see our prep instructions: Prep Instructions
If you have any questions about your appointment or are unsure which documents you need please Contact Us! One of our staff members will be happy to help.
Cancellation/No Show Policy:
IGA providers and staff strive to provide quality individualized medical care in a timely manner. Cancellations within 24 hours of your appointment and “No Shows” may be subject to a $50 rescheduling fee. We appreciate your selecting us to be part of your healthcare team. We understand there can be special unavoidable circumstances which may cause you to cancel with short notice. In these instances the fee may be waived.
Maximizing Your Appointment
Making the Most of Medical Appointments
Effectively managing your health issues depends on active participation by you and your caregivers.
Don’t feel nervous about talking with your medical professionals. You and your caregivers must understand your condition and your treatment plan in order to follow your healthcare providers’ instructions. Your healthcare providers will look to you for accurate information about how you’re feeling and how your treatment plan is working.
Tips for getting the most from your appointments:
- Keep a notebook. This will make it easier to report any changes you’ve noted (such as abdominal pain, diarrhea, constipation, blood in the stool or weight loss), when the changes occurred, what you did and if it worked. The more precise your observations, the more helpful they’ll be to the doctor.
- Prepare a list of questions in advance. Spend some time brainstorming a list of questions. Write them down, leaving spaces for the answers.
- Take notes during the visit. Write down key information so you can review it later.
- If necessary, slow down the pace. Don’t be embarrassed to slow down the conversation if you’re feeling overwhelmed. If you don’t understand a word or idea, ask for an explanation.
- Never withhold information. Something you may think is minor could affect your treatment. Also, something you think is serious might be minor and easily remedied. Be honest about whether you’re following instructions for diet, physical activity, lifestyle and taking medications. If you’re having trouble staying with your care plan, your healthcare professionals might be able to help.
- Know what physical changes to watch for and report them immediately. Ask your provider if there are any warning signs to watch for in between appointments.
- Share information about all current medications, including over-the-counter drugs, and any problems with them.
- Discuss costs and insurance issues frankly. The doctor may suggest a treatment that isn’t covered fully by a given health plan. Ask about reimbursement issues when considering different options.
- Don’t leave until you understand all the doctor’s instructions, especially those about medications. Know which drugs need to be taken when, how often they should be taken and in what amount. Ask about any side effects that may occur, and what can be done about them.
- Don’t hesitate to call the office if something comes to mind later. If you still have questions or aren’t sure about your treatment and medications, call to get the information you need.